Refund and Returns Policy – Rideevis.xyz

At Rideevis.xyz, we want you to be completely satisfied with your family board game purchase. If you are not entirely happy with your order, we offer a clear and simple refund and returns policy to ensure your peace of mind. Please read through our policy below to understand the process.

1. Return Eligibility

We understand that sometimes products may not meet your expectations. If you wish to return a family board game, we ask that you follow these conditions:

  • The item must be unused and in its original, unopened packaging.
  • Returns must be requested within 30 days of receiving the product.
  • The game must be in a condition that allows us to resell it. Any used or damaged games will not be eligible for return.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at info@legnevis.xyz within 30 days of receiving your order. Include your order number, a brief description of the issue, and the reason for your return or exchange request.

  2. Return Authorization: Once we receive your return request, we will review it and, if eligible, issue a Return Authorization (RA). We’ll provide you with the necessary instructions to return your item.

  3. Ship Back the Product: Carefully pack the item in its original packaging to prevent any damage during return shipping. Ensure the product is unused and in the same condition as it was when shipped.

  4. Return Processing: Once we receive your returned item, we will inspect it and process your refund or exchange request. Please allow 5-7 business days for us to process your return after we receive the product.

3. Refunds

  • Refunds will be issued to the original payment method used for the purchase, minus the shipping costs. Please note that it may take several days for the refund to appear on your statement, depending on your payment provider.
  • Non-refundable items include:
    • Opened or used board games.
    • Products that are returned after 30 days.
    • Items not in their original condition or packaging.

4. Exchanges

If you would like to exchange your game for a different one, simply follow the return process and then place a new order for the desired product. We will waive any restocking fee, and the new item will be shipped to you once the return is processed.

5. Damaged or Defective Items

If your family board game arrives damaged or defective, please contact us immediately at info@legnevis.xyz. We will:

  • Offer a replacement if the item is in stock.
  • Process a full refund if the item is out of stock or if you prefer that option.

Please include photos of the damaged or defective item along with your request, as this will help us process your claim quickly.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been opened, used, or damaged after delivery.
  • Products not in their original packaging or condition.

7. Return Shipping Costs

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (such as sending the wrong item or receiving a defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

8. Contact Information

If you have any questions or need assistance with your return, exchange, or refund, please don’t hesitate to reach out to our customer support team. We’re happy to help!

Contact Information
Address: 1610 W Glendale Ave, Phoenix, AZ 85021, USA
Phone: (304) 475-2550
Email: info@legnevis.xyz

9. Policy Changes

Rideevis.xyz reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the updated policy will apply to all future orders placed after the update date.

Thank you for shopping at Rideevis.xyz! We strive to provide high-quality family board games that bring joy and laughter to your home. If you have any questions or concerns, please don’t hesitate to reach out to us.